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Our FAQ section is here to answer any questions you may have about physiotherapy. We understand that our clients may have questions about the types of treatment we offer, what to expect during sessions, and how to prepare for an appointment. We are committed to providing our clients with a comprehensive understanding of all aspects of physiotherapy to ensure they get the best possible care. If you have any questions that are not answered here, please do not hesitate to contact us. We are always happy to answer any questions you may have.

  • Can I bring someone with me/do you accommodate a chaperone?
    You are very welcome to bring someone with you to your appointment and they can sit in on the consultation and treatment with you if you wish.
  • Do I need a referral to book an appointment?
    You can book any of our treatments without a referral, but may need one if you plan to claim on a health insurance plan.
  • Is parking available?
    Yes, off-road parking is available, although at busy times this may be full. If this is the case, there is plenty of on-road parking in very close proximity.
  • What if I have a complaint?
    If you are unhappy with the service you have received for any reason, please do not hesitate to email us at - we will get back to you within two working days. We take any complaints extremely seriously and use any feedback as an opportunity to improve our service.
  • What happens if Front Foot Physiotherapy cancel my appointment?
    Unfortunately, very occasionally, an appointment may need to change due to staff sickness/absence. Every effort will be made to rebook you an appointment with minimal inconvenience.
  • What if I need to cancel?
    Cancellation is not a problem, we understand that life does not always go to plan. However, we ask that you give at least 24 hours' notice for cancellations as, past this, we may struggle to fill appointments. Any cancellation within 24 hours of the appointment start time will incur a charge of 50% of the original booking fee.
  • Are you professionally registered?
    All of our team are professionally qualified and are registered with the Health and Care Professions Council (HCPC) and have current membership status with the Chartered Society of Physiotherapists (CSP). You can check any professional's status at the HCPC using their registration number or surname.
  • Will treatment hurt?
    During the assessment process, your therapist may need to undertake a number of provocation tests, designed to replicate symptoms to that we can pinpoint the cause of the injury. Your therapist will explain all assessment procedures before administering them and discuss treatment options including their benefits, risks and possible side effects. You can withdraw consent for any particular treatment at any time. Some treatment can be uncomfortable, but at no stage should you be unable to tolerate the level of discomfort. Any exacerbation of symptoms after your session should not last longer than 48 hours. If you are at all concerned, please get in touch at any time - we are always on hand to reassure you and provide any advice that might be needed.
  • What should I wear to an appointment?
    Simply wear or bring appropriate clothing so that the physiotherapist can assess the affected area or joint. For example, if your pain is knee-related and tight trousers would be difficult to roll up, consider bringing a pair of shorts or loose trousers. Your comfort is our highest priority and we can work around most items, so please do not feel pressure to wear (or not wear) any particular item of clothing.
  • How do I know if I should book a physiotherapy or sports massage session?
    We generally advise that if you have a specific pain or injury, you may benefit from physiotherapy treatment for a full assessment, diagnosis and treatment If your problem is tired or tense muscles and is relatively general without a specific area of pain or injury then sports massage may be the most appropriate treatment. If you are still unsure, please get in touch with us at and we will be more than happy to advise.
  • What is Physiotherapy?
    Physiotherapy is a treatment used to help with the pain relief, healing and rehabilitation of most medical and surgical conditions. It’s used for a range of muscle, joint and nerve conditions, whether resulting from injury, illness or disability. Physiotherapists use a variety of physical, hands-on techniques. As well as manual treatment, they will also advise you on changes to lifestyle and ways you can reduce further muscle and joint problems with exercise programs and methods to cope with chronic conditions. If necessary, your physiotherapist may recommend that you see other specialists, for example orthopaedic surgeons, pain specialists or rheumatologists.
  • Can I have physiotherapy when pregnant?
    Yes, you're welcome to physiotherapy at any time during your pregnancy. If you're attending due to a pregnancy-related issue, it would be worth mentioning this at the time of your booking so that adaptations can be made.
  • What kinds of problems can physiotherapy help with?
    Physiotherapy can be used to help manage an array of health conditions that affect many of the body's systems. Most often these relate to problems with bones, nerves, joints and soft tissues. A few examples of these include: painful backs necks and joints sports injuries injury resulting from accidents rehabilitation after surgery or strokes.
  • How long will my appointment last?
    Your first appointment will involve a full assessment so it will take between 45 minutes and an hour. Follow-up appointments are around 30-minutes long, depending on your treatment plan.
  • What does physiotherapy treatment involve?
    Your physiotherapist will begin with a full assessment and physical examination to establish the cause and nature of your condition. After this, the physiotherapist will look at the results and consider your past medical history to determine, in conjunction with your wishes, what treatment is most fitting for your needs and create a personalised treatment plan.
  • How effective is physiotherapy?
    In the vast majority of cases, physiotherapy is considered extremely effective for appropriate conditions. Research suggests that physiotherapy significantly improves the rehabilitation and recovery of these conditions, as well as being instrumental in the prevention of further injury.
  • How can I get the most from my session?
    Here are some top tips for successful physiotherapy treatment:# Communicate: It’s important to inform your physiotherapist fully, and to listen to their advice. Be active in your treatment: Make sure you stick to the exercises and actions you’re given. It’s like ensuring you take your medication – if you don’t take it, you won’t get better. Listen to your body: If something starts to hurt too much, it’s your body telling you you’ve gone too far. Either ease off or stop the action.
  • Is physiotherapy appropriate for back and neck problems?
    Chartered Physiotherapists are qualified to treat all spinal problems; in fact, a large portion of their workload is made up of back and neck problems. If you are unsure if a treatment is appropriate, please get in touch with us to discuss your concerns and we will be more than happy to advise.
  • How often should I have a sports massage?
    If time and budget were not a factor, we would recommend every week, but we acknowledge that these issues are likely a consideration for most clients. With this in mind, we would suggest having treatment prior to your event so that you are ready to compete or directly after a hard session or event to assist with recovery. We would recommend that you space your sports massage a couple of days after a heavy training session so that we can directly target your muscles without them being over-sensitive and, if you are not a regular client, give yourself a couple of days between your treatment and any big event so that your muscles can settle again, leaving you in the best shape to meet your goals.
  • I don't play sports - can I still have a sports massage?
    Of course - the benefits of sports massage are relevant to all areas of strain, soreness or overuse and we will use remedial massage to help you feel as close to 100% as we can.
  • What happens during a treatment?
    A brief history is taken prior to the massage, including your sports goals or event deadlines. We may do some standing assessments and will likely review your posture. The majority of our treatment is hands-on work, but we may suggest some small tweaks to your lifestyle or technique if appropriate.
  • How does sports massage differ from normal massage?
    Sports massage is applied with your goals in mind, meaning we look at what you need and then apply the relevant techniques to help you reach your target. A good sports massage therapist will look for muscle imbalances, ask questions about your sports equipment in case this is a contributing factor to the issue in hand and directly treat the tissues which need attention. Your goals may vary depending on whether you are carrying an injury or just need to bring your legs back to lift for an event or your next training session,
  • What is sports massage?
    Sports massage is a deep form of soft tissue mobilisation and can be applied in a sporting or non-sporting context. Sports massage involves a wide range of techniques that include effleurage, kneading, wringing, hacking and trigger pointing. A sports massage is used for general relaxation of the muscular skeletal system as well as being directed towards any problem areas. Sports massage helps relieve muscular tension, break down adhesions, mobilise soft tissue and reduce pain.
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